Not only is Hartsfield-Jackson Atlanta International Airport the world’s busiest, it also is one of the airports in which people suffer the most personal injuries. Many of these injuries occur while passengers are boarding or exiting planes, while transferring to connecting flights in the airport terminals, or when exiting the airport terminal and parking garages. This is especially true with the recent increase in passenger travel through Atlanta, which acts as a the major connecting hub for the South.
The airlines which transport passengers and the Airport (which is owned, operated and managed in varying degrees by, among others, the City of Atlanta, the Atlanta Airlines Terminal Corporation “AATC”, and the individual airlines) are responsible for maintaining safe traveling conditions for passengers and their families while traveling. Many passenger are hurt while traveling and many of these people are injured due to the negligence of one or more of the entities who are responsible for ensuring the safety of the passengers. During the busiest travel times, there is a marked increase in injuries to elderly or disabled patients who are injured while being assisted through the terminal by airline or airport employees, to passengers as they are boarding or exiting the airplanes, from falling overhead items when the plane is in the air, from unsafe conditions on airport elevators and escalators, and from inadequate security in and around the airport approaches and parking areas.
Due to the complex operational nature of the Atlanta Hartsfield Airport and how the operation and maintenance of the airport is conducted, it is essential that an incident report be made if a passenger is hurt in the airport. In most cases, it is up to the injured person to request, and often times insist, that an incident report be made. Once the incident report is made, you should request a copy of the initial incident report, along with an Incident Report number and the name and contact information of anyone that the injured passenger should follow-up with. You should also try to get the name, telephone number and address of any witnesses to the incident, regardless of whether they are on the Incident Report or not. This information usually proves to be helpful in keeping track of the claim, witnesses and who has worked on the claim for the insurance company or AATC. This process also documents the injury and will, in most cases, document the location of the accident, the injuries that were sustained, the name and contact information of any people involved and any additional information that might be important.